Relationship Management
Providing the best customer service is key to success for any online business
The built-in customer relationship management means you no longer have to struggle with cumbersome systems, instead you can devote your energies to better serving your customers. Have you noticed how easy it is to lose track of important customer requests and keep records up to date and synchronised? Well, that’s all a thing of the past! With your customer relationship management functionality built-in to your online business you can provide superb service for your customers without any extra effort or coding. And remember you'll only ever need one log-in!
- Customer actions – brought to you LIVE!
- Look after your customers or lose them!
- Build, capture, profit
- That’s impressive!
That’s right. Live. Log-in and you get a central view of your customers’ activities as they happen. From e-commerce orders to blog comments, from forum posts to contact forums, and from member zone activity to e-mail marketing – it’s all tracked to give you a complete view of customer behaviour, live and as it happens.
Don’t you just wish you could centrally manage cases, orders and more? Well stop worrying, now you can. Once a customer registers their e-mail address anywhere on your site, a customer record is automatically created for them. Obviously, you say. But it’s what you do from that point on that really counts. Now you can give them access to secure member areas, manage their store orders and modify their e-mail marketing subscriptions – simply, quickly effectively. So get managing, we think you'll enjoy it!
Building your own custom web forms and capturing leads is essential for a successful online business. Now you can build your own custom web forms with just a few clicks. Every web form you build is integrated into the customer database so that when it's submitted a ‘Case’ is automatically created for follow up purposes while leads are captured safely. Of course we're always here to lend a helping hand if you need one.
Bet you never thought customers would be impressed with those pesky Workflows. Well now they will be. You can automate your processes and get back to your customers faster than they can say ‘repeat purchase’! You can build multi-step workflows to notify your team of new web form submissions or orders, verify steps as they are completed, and remind and escalate to management. Now that’s impressive.
